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Frequently Asked Questions
FAQs
Choosing the right supportNight support and 24-hour carePractical terms - payment - travel - accommodationFeeding and breastfeeding Sleep and routines including settlingSafety - Medical Boundaries - ExperienceTwins and premature babiesSecond babies - Older siblings - Household staffPrivacy - Trust - Boundaries - Family fitFirst baby - Emotional support - Parent Confidence
When should I book newborn night support or 24-hour care?
For night support, it is best to get in touch as early as possible, especially if you want support around your due date or during the first weeks after birth.
For 24-hour care, I usually recommend booking 4-6 months in advance, as these placements need more planning and I do not take emergency 24-hour bookings.
I also like to keep space before and after longer bookings where possible, because babies can arrive early, families often extend, and I want to arrive rested and fully present for each family.
For night support, it is still worth asking about availability even at shorter notice. I keep some periods of the year more open for urgent night support, depending on where I am and whether I have free nights available.
How do I choose the right start date if my baby may arrive early or late?
The best start date depends on your due date, birth plan, hospital stay, and the type of support you are booking.
For many first babies, I usually suggest starting 1-2 weeks after the due date, because babies can arrive late and mothers may stay in hospital for a few days after birth.
If you want me to hold time from your exact due date, this can be discussed, but a retainer may apply if the baby is overdue and I am keeping those dates available for you.
We stay in touch during the last weeks of pregnancy, especially after check-ups, so we can adjust the plan as much as possible.
Should support start as soon as I come home from hospital, or should I wait a week or two?
This depends on your birth, your support system, and how you want the first days at home to feel.
Some families want me there from the first day home, especially after a C-section, with twins, as single parents, as expats, or when they do not have trusted newborn support nearby. In this case, I can help the family settle in, support feeding, rest, baby care, and help parents feel less alone from the beginning.
Other families prefer to spend the first week or two quietly at home with the baby, especially if they already have good support and clear boundaries around visitors. In that case, I can come in later to help observe patterns, support sleep and feeding rhythm, and build a gentle structure.
For planned C-sections, the start date is often easier to arrange around the hospital stay and discharge date.
If you are unsure, we can discuss your birth plan, family situation, and what kind of support would feel most helpful.
How long should I book support for?
This depends on your situation, your baby’s needs, and the level of support you want.
Some families book a few nights for rest, recovery, or help through a difficult stage. Others book several weeks or the first 12 weeks if they want more consistent support with feeding, settling, sleep rhythm, confidence, and newborn care.
For 24-hour care, I usually offer a minimum of 3 consecutive days, with longer blocks planned in advance.
I do not usually take newborn care bookings longer than 6 months, as the baby’s needs change a lot after that stage.
If you have twins, a premature baby, reflux, feeding difficulties, limited family support, or a clear goal such as returning to work, it is usually better to book more support early rather than wait until everyone is exhausted.
Can I book short-term help for only a few nights?
Yes, sometimes.
Short-term night support can be helpful if you need rest, recovery, help after a difficult stretch, or support while getting through a few unsettled nights.
Availability depends on where I am, how much notice you give, and whether I have free nights.
For 24-hour care, I do not usually take very short-notice or emergency bookings, as those placements need more planning.
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