Cameras in the home need to be disclosed before the booking starts. I understand that many families have cameras now, especially in hallways, entrances, nurseries, or baby sleep spaces. If there is a camera in the baby’s room, it should be focused on the baby’s sleep space, not on me. I also need access to the monitor during night work, so I can safely go to the bathroom, prepare bottles, clean feeding equipment, or sterilise while still keeping an eye on the baby. There should not be cameras pointed at me, and cameras should not be used in a way that removes privacy or dignity while I am resting. Trust matters. I know it can be hard to trust someone new with your baby, but this is why DBS checks, references, qualifications, insurance, interviews, and clear communication are part of the process.

Confidentiality is very important in my work. Everything about the client, the baby, the family, the home, and the booking is kept strictly confidential, unless I am required by law or safety concerns to speak up. I do not post pictures of the baby, the parents, the home, or the location on social media. If parents want photo updates while they are away from the baby, this is usually done privately through WhatsApp, iMessage, or an agreed family group chat. Some families also have their own NDA. I am happy to go through this before the booking and discuss what is appropriate for the work I am doing in the home.

Most of my clients are private families, and many have been high-profile families. I have worked with families who needed discretion, privacy, experience, and someone who understands how to work in homes where these qualities are a priority. This includes international families, fully staffed homes, diplomatic families, royal families, families in entertainment, high-profile lawyers, business owners, entrepreneurs, and families who simply value privacy. I do not need a family to be high-profile to offer discretion. Privacy is part of the work.

I have worked with many families from very different cultures, religions, family structures, and traditions. Some families have specific postnatal traditions, confinement periods, food rules, family rituals, naming celebrations, baby ceremonies, or very different views around newborn care and the postpartum period. I respect the family’s culture and the way they do things, while also keeping my UK-trained safe newborn care standards in place. If something is new to me, I ask, learn, and communicate. If something affects the baby’s safety or my ability to care for the baby properly, we discuss it clearly. I have navigated these situations many times, and families have been very happy with the level of care, respect, and professionalism I bring.

I can give my professional view on what I believe best supports the newborn, especially around routine, feeding, sleep, and the postnatal period. I can explain what I see, what I recommend, and why. But I am not there to be pulled into parental disagreements, act as a mediator, life coach, psychologist, or couples therapist. Parents need to make their own decisions together. I can offer experience, information, and guidance, but the final decision is theirs unless there is a safety concern.